Cardfighters Underground Policies & Terms
We strive to ship all Pre-Orders as to arrive on the release dates of the product. For those products where this is not possible we will ship by or on release date. Please note that release dates for any products are subject to change by the manufacturers.
We recommend you do not combine orders with Pre-Order items and in-stock items as we will not ship your order until all items are in stock, thus delaying the shipment of the in-stock items. If you have placed an order with both Pre-Order items and in-stock items and wish to have them shipped separately please contact us at firstname.lastname@example.org.
Pre-Orders may be cancelled up to 2 weeks before the scheduled release date for full store credit. Refunds to your PayPal account or credit card will be subject to a 5% cancellation fee (to cover processing costs). No cancellations will normally be allowed within 2 weeks of release date, please contact us at email@example.com if you have any questions or need assistance.
Refunds and Returns
All goods are normally sold firm sale and are non-returnable, unless we send you the wrong product or the product is damaged or defective. Please email us at firstname.lastname@example.org if you have an item you need or want to return and we will work with you to make things right. If we sent you the wrong item we will arrange for the return shipping and ship the replacement (if applicable) at our expense. Normally we will exchange damaged or defective items and only issue refunds if a replacement is unavailable. Refunds are normally issued as store credit, however if you wish a refund back to your PayPal account or credit card there will be a 5% processing fee deducted from the refund. Refunds will be issued only after we have received the goods back. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
Cardfighters Underground is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support. We will not sell or share your email or information with other companies. Period.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails have the option to opt out if you wish to no longer receive newsletters from us.
How does Cardfighters Underground protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?